3) Adapt the perception of the expected availability of the service with the effective support and provision of service. 2) Provide the client with a clear, concise and measurable description of service delivery. Although your SLA is a documented agreement, it doesn`t have to be long or overly complicated. It is a flexible and lively document. My advice? Create one with this template and examples and consult your customers for perceived gaps. Since unforeseen cases are inevitable, you can re-examine and optimize AA if necessary. Send an e-mail to: firstname.lastname@example.org or call us: +32 (0)2 535 77 55. You can also use the following form: One of our legal advisors will contact you very soon. Add a definition and short description concepts used to represent services, roles, metrics, scope, parameters, and other contractual details that can be interpreted subjectively in different contexts.
This information may also be spread over appropriate sections of this document, instead of cooperating in a single section. Meeting response time related to service-related incidents. 1) Give a clear reference to service ownership, responsibility, roles and/or responsibilities. This section defines the objectives of this Agreement, such as: this Agreement shall remain valid until it is replaced by a revised Agreement mutually approved by the interested parties. An SLA is larger and defines in detail how services are delivered.